Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about our products, orders, and services. If you have a question that is not answered here, feel free to contact us

Ordering & Shipping

1. How do I place an order?

To place an order, select the desired products and add them to your cart. Proceed to checkout, enter your details, and complete the payment. You will receive a confirmation email once your order has been placed.

2. What are the shipping costs?

We offer free shipping for orders above a certain amount. For orders below that amount, standard shipping fees apply. The exact shipping cost will be displayed during checkout.

3. How long does delivery take?

Orders are typically processed and shipped within 1-2 business days. Delivery time varies depending on your location. You will receive a tracking number as soon as your order has been shipped.

4. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.

Payment

5. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Mastercard, Visa, American Express), PayPal, iDEAL, bank transfer, and alternative payment options like Apple Pay and Google Pay. All payment transactions are securely processed.

6. Is my payment secure?

Yes, we use secure payment methods to ensure that your payment details are processed safely.

Returns & Exchanges

7. What is your return policy?

You can return unopened and undamaged productswithin 14 days of receipt. Please contact our customer service to register your return and receive further instructions.

8. How do I return a product?

Send us an email to register your return. You will then receive further instructions. Be sure to keep a proof of shipment.

9. When will I receive my refund?

Once we have received and inspected your return, your refund will be processed within 5-10 business days. You will receive a confirmation email once the refund has been completed.

Other Questions

10. How can I contact customer service?

You can contact us via email or WhatsApp.